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Julia was the perfect example of…

Julia was the perfect example of customer service: extremely knowledgeable, pleasant and patient. I would give her 10 stars if they were available. I was having a hard time transferring my husband's phone and number. The old carrier gave me the wrong account number. Another reason to leave them. I am not very technical so she was what I needed during this stressful situation.

I use my phone as a phone

I use my phone as a phone, not a computer mostly. So I don't need a big streaming phone account. Tello offers a basic phone plan for what I need. Calls, texts and some small internet download features that no other cell phone company can offer at this price. The service is good and consistent. Thank you.

Disappointed in billing cycle

Last year, we discovered that we were billed more than once a month. When I contacted customer support, they told me they bill every 30 days, not once a month. This resulted in one more payment; not 12 but 13 for the year. This has not happened before.